Customer Spotlight: Muri Retreat Rarotonga
Simon and Denise were new owners in 2022 of the tropical Muri Retreat in Rarotonga. They have worked closely with ResBook to implement the Booking Engine, ResChannel, Stripe, Refundable Bookings and a tourism themed website. Our team loves working with them!
What do you see as the biggest challenge for this season?
Simon & Denise: Getting full control of the existing bookings that were subcontracted to a property manager when we took over the business and getting the OTA’s to hand over control of the existing business profiles. It was so difficult with booking.com that we had to start a formal compliant process to get any action. They can be large faceless organisations to deal with and are such dominate organisations.
What is one piece of advice you would give someone who is looking to start an accommodation business?
Simon & Denise: Establish the purpose of why you are doing this by creating a clear vision statement, logo, and set of guiding values that you will operate under. Don’t take yourself too seriously and enjoy the ride!
ResBook: How has ResBook helped your business?
Simon & Denise: It has streamlined many features under one operating system. The support in fine tuning details is excellent and expert advice has given us a strong starting point to build upon.
ResBook: What is one of your favourite guest stories?
Simon & Denise: We were able to take a guest out for an Adventure Snorkel Experience over the reef and into the Pacific Ocean to swim with Eagle Rays. It was an amazing experience for them and we loved showing them a special place in Rarotonga! Watch video here
Our website had seriously passed its use-by date and needed a significant overhaul. We are impressed with the work the team have done rebuilding our website and are incredibly pleased to see our website back, helping our guests do better business with us. They know their stuff!
John Sandford, Pakiri Beach Holiday Park
ResBook provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales. We are confident our guest numbers will now increase with travel agents enjoying using our new platform! The team are so friendly and easy to communicate with, and...
Charlotte & Steve, Greenhill Lodge
We turned to ResBook because the team offered both a well-proven reservation system, and an opportunity to use their skills to develop and implement an initial social media marketing plan for our small luxury lodge. Given we literally started from scratch as a brand new boutique luxury lodge...
Rob & Susie, Ranginui Retreat
The assistance provided to Earthlore Tours and Activities has been immensely valuable, enabling us to not only build an exceptional website, with effective SEO, a built-in booking system, a website CMS which is easy to use and looks professional. They have helped grow our business ten-fold!
Gordon Thompson, Earthlore Tours & Activities
I loved working with the team, their CMS is really easy to use and they are so knowledgeable. I now have two websites developed by them and have enjoyed working with them and getting the most out of my businesses. Thanks team for being so supportive and look forward to working on new ideas...
Belinda Hargreaves, The Backpacker Group
ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
Amber Tyrrell, Valley Views Glamping
Admin and back office duties have been made into effortless tasks thanks to ResBook...it is easy to work with, fully functional for all parties, and most of all, fun.
Graeme Male, Marchburn Country Lodge