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Questions about The ResPax Acquisition of ResBook

Will ResBook be moving to Australia?

A: No, the ResBook team will remain together and based in Auckland, in fact ResPax is looking also to expand the team in New Zealand and support the industry as it has done in Australia.

 

Will the ResBook Support email and people change?

A: No, the support email will continue to be, [email protected] and the team will retain their roles backed up by the support of the broaderResPax team.

 

Will there be a phone number I can call for support?

A: The best way to contact ResBook support will continue to be the Client Services email address as this is monitored.

 

Will there be a new way to pay our invoices for ResBook?

A: Yes, invoices will come from the new owners from 1 November onwards. The invoice will have updated details regarding payment.

 

If I want to contact ResBook management, who do I get in touch with?

A: In the first instance you can get in touch with our client services team at [email protected] and we can advise you on the best person to contact.

 

Will ResBook fees change?

A: There will be no changes to the ResBook pricing, however as per all operations there may be pricing reviews undertaken in the future.

 

I have a Themed Website monthly subscription. Will the new owners honour the 3-year free website upgrade offer?

A: Yes, the 3-year free website upgrade will continue for themed website subscribers.

 

I have just joined ResBook and are currently in the process of being set up, will this cause any delays?

A: No, the same team will continue working with you to have you set up. We don’t anticipate any delays or interruptions to our services.

 

If I want to get a new website or any other ResBook services for our business, who do I contact?

A: You can get in touch with ResBook Client Services or with ResBook Business Development Manager, Ruve Naidoo [email protected]

 

Our website had seriously passed its use-by date and needed a significant overhaul. We are impressed with the work the team have done rebuilding our website and are incredibly pleased to see our website back, helping our guests do better business with us. They know their stuff!

John Sandford, Pakiri Beach Holiday Park

ResBook provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales. We are confident our guest numbers will now increase with travel agents enjoying using our new platform! The team are so friendly and easy to communicate with, and...

Charlotte & Steve, Greenhill Lodge

The assistance provided to Earthlore Tours and Activities has been immensely valuable, enabling us to not only build an exceptional website, with effective SEO, a built-in booking system, a website CMS which is easy to use and looks professional. They have helped grow our business ten-fold!

Gordon Thompson, Earthlore Tours & Activities

I loved working with the team, their CMS is really easy to use and they are so knowledgeable. I now have two websites developed by them and have enjoyed working with them and getting the most out of my businesses. Thanks team for being so supportive and look forward to working on new ideas...

Belinda Hargreaves, The Backpacker Group

ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.

Amber Tyrrell, Valley Views Glamping

Admin and back office duties have been made into effortless tasks thanks to ResBook...it is easy to work with, fully functional for all parties, and most of all, fun.

Graeme Male, Marchburn Country Lodge

ResBook has enabled us to streamline different booking channel managers and made it much easier for us to take direct bookings.

Trish Delamore, Lavender Hill

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