Customer Spotlight: Nest Treehouses
Liz from the incredible Nest Treehouses located in the Hakataramea Valley, North Otago shares a bit about her journey and provides great insights for other accommodation providers.
ResBook: What do you see as the biggest challenge for the next season?
Liz: Continuing the interest and momentum we have picked up this year. When we opened last year, New Zealand's borders were shut due to the covid pandemic - which meant we were able to catch the kiwi travellers imaginations and offer something different as they couldn't venture overseas. Now with the borders open I hope we will keep enjoying and travelling, experiencing what our own country has to offer.
ResBook: What is one piece of advice you would give someone who is looking to start an accommodation business?
Liz: Create something authentic. The treehouse accommodation was a no brainer for Andy and I. We wanted a point of difference, and growing up with our own treehouses we thought it would be pretty cool to design and build an accomodation where people can return to their childhood sense of fun and adventure, while still enjoying the luxe comforts of a high end stay.
ResBook: How has ResBook helped you and your business?
Liz: ResBook Customer Support, namely Priyanka, has been an amazing help throughout the entire process of bringing our business to life. Always patient and ever helpful - Priyanka helped set up our booking system, talked me through how it all worked and has always been there to support me when I have had a mind-blank or a technical snaffu.
ResBook: If ResBook could solve one of your business challenges, what would it be?
Liz: I would really really love it if ResBook could incorporate taking vouchers in their system. We have a number of people wanting to purchase vouchers and it would be amazing if they could go through and book one using the existing booking system instead of having to come back through me.
We were thrilled with Liz’s answers and that ResBook can solve her #1 challenge with our Gift voucher product for her website!
Our website had seriously passed its use-by date and needed a significant overhaul. We are impressed with the work the team have done rebuilding our website and are incredibly pleased to see our website back, helping our guests do better business with us. They know their stuff!
John Sandford, Pakiri Beach Holiday Park
ResBook provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales. We are confident our guest numbers will now increase with travel agents enjoying using our new platform! The team are so friendly and easy to communicate with, and...
Charlotte & Steve, Greenhill Lodge
The assistance provided to Earthlore Tours and Activities has been immensely valuable, enabling us to not only build an exceptional website, with effective SEO, a built-in booking system, a website CMS which is easy to use and looks professional. They have helped grow our business ten-fold!
Gordon Thompson, Earthlore Tours & Activities
I loved working with the team, their CMS is really easy to use and they are so knowledgeable. I now have two websites developed by them and have enjoyed working with them and getting the most out of my businesses. Thanks team for being so supportive and look forward to working on new ideas...
Belinda Hargreaves, The Backpacker Group
ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
Amber Tyrrell, Valley Views Glamping
Admin and back office duties have been made into effortless tasks thanks to ResBook...it is easy to work with, fully functional for all parties, and most of all, fun.
Graeme Male, Marchburn Country Lodge
ResBook has enabled us to streamline different booking channel managers and made it much easier for us to take direct bookings.
Trish Delamore, Lavender Hill