Customer Spotlight: Lavender Hill
Trish from Lavender Hill Farm & Accommodation has shared some great tips and insights about operating this wonderful accommodation property located in the Kumeu Riverhead area of West Auckland.
ResBook: What do you see as the biggest challenge for the next season?
Trish: When our lavender starts blooming in December it is pretty hectic here on the farm, as we juggle accommodation bookings, farm tours, lavender harvesting and distilling (early January) as well as distilling for other lavender growers. It is coming up to our seventh year here, so we have a better idea of what works and doesn’t work.
ResBook: What is one piece of advice you would give someone who is looking to start an accommodation business?
Trish: Do your research and talk to other accommodation providers before you consider going into the accommodation business. We bought “Running a Bed and Breakfast for Dummies” which was extremely helpful. You also need to define who is your target audience, and how you will stand out from other accommodation providers.
ResBook: How has ResBook helped you and your business?
Trish: ResBook has enabled us to streamline different booking channel managers and made it much easier for us to take direct bookings.
ResBook: What is your favourite feature / function of ResBook and why?
Trish: There are so many great features, but the one in particular that really helps us is that if a customer only books one room then the other rooms remain available to be booked by others and the exclusive function is blocked, so we never have double bookings.
To see more about Trish's favourite feature you can refer to the linked rooms function in the ResBook Knowledgebase.
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Trish Delamore, Lavender Hill