Customer Spotlight: Ara Roa Villas
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Susanne and Paul are hosts of Ara Roa Villas, a stunning collection of boutique accommodation retreats on the magnificent coastline of Whangarei Heads and Whananaki in Northland.
As a ResBook Vacation Rental (VR) client they are able to manage the bookings for their 9 properties all in one place with channel management through to their online travel agent partners.
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What do you see as the biggest challenge for next season?
Susanne: Next summer we expect domestic travellers to be very careful with their spending in this current economic climate.
How has ResBook helped you and your business?
Susanne: We have found ResBook exceptionally helpful when it comes to providing advice. Also now having the channel manager linking the larger platforms makes it all so much easier.
What is one of your favourite guest experiences or stories?
Susanne: We love it when guests keep coming back and end up becoming friends!
What is your favourite feature / function of ResBook and why??
Susanne: Using the Services to add our various spa and catering options is invaluable. We also use it to add custom charges for anything out of the ordinary.
Our website had seriously passed its use-by date and needed a significant overhaul. We are impressed with the work the team have done rebuilding our website and are incredibly pleased to see our website back, helping our guests do better business with us. They know their stuff!
John Sandford, Pakiri Beach Holiday Park
ResBook provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales. We are confident our guest numbers will now increase with travel agents enjoying using our new platform! The team are so friendly and easy to communicate with, and...
Charlotte & Steve, Greenhill Lodge
We turned to ResBook because the team offered both a well-proven reservation system, and an opportunity to use their skills to develop and implement an initial social media marketing plan for our small luxury lodge. Given we literally started from scratch as a brand new boutique luxury lodge...
Rob & Susie, Ranginui Retreat
The assistance provided to Earthlore Tours and Activities has been immensely valuable, enabling us to not only build an exceptional website, with effective SEO, a built-in booking system, a website CMS which is easy to use and looks professional. They have helped grow our business ten-fold!
Gordon Thompson, Earthlore Tours & Activities
I loved working with the team, their CMS is really easy to use and they are so knowledgeable. I now have two websites developed by them and have enjoyed working with them and getting the most out of my businesses. Thanks team for being so supportive and look forward to working on new ideas...
Belinda Hargreaves, The Backpacker Group
ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
Amber Tyrrell, Valley Views Glamping
Admin and back office duties have been made into effortless tasks thanks to ResBook...it is easy to work with, fully functional for all parties, and most of all, fun.
Graeme Male, Marchburn Country Lodge