3 Tips to Generate More Reviews with a Post-Stay Email
Creating a post-stay email template is a great way to easily and consistently follow up with guests to thank them for staying with you, to encourage feedback, and to avoid issues or concerns raised in an online review. Make sure it's written to fit your brand personality and give it a friendly and approachable tone.
Three Tips to encourage excellent reviews:
#1 - "Thank you for staying with us, we know you had a choice"
It's important to acknowledge that you appreciate they chose to book your accommodation, and that you enjoyed having them as guests. If you can, pick something about their stay unique to them that you can add in to personalise the messaging.
#2 - "If you can suggest any improvements we can make, please reply now and let us know."
This encourages guests to provide any concerns or potentially negative feedback to you directly via email rather than online. It's a great way to deal with any issues in private communications rather than on a review website.
#3 - "We trust you enjoyed your stay, we'd love your help to spread the word".
This is where you can request the valuable online review. Make it easy for them by providing the links to your Tripadvisor page and Google Business Profile so they don't have to go searching.
Our website had seriously passed its use-by date and needed a significant overhaul. We are impressed with the work the team have done rebuilding our website and are incredibly pleased to see our website back, helping our guests do better business with us. They know their stuff!
John Sandford, Pakiri Beach Holiday Park
ResBook provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales. We are confident our guest numbers will now increase with travel agents enjoying using our new platform! The team are so friendly and easy to communicate with, and...
Charlotte & Steve, Greenhill Lodge
The assistance provided to Earthlore Tours and Activities has been immensely valuable, enabling us to not only build an exceptional website, with effective SEO, a built-in booking system, a website CMS which is easy to use and looks professional. They have helped grow our business ten-fold!
Gordon Thompson, Earthlore Tours & Activities
I loved working with the team, their CMS is really easy to use and they are so knowledgeable. I now have two websites developed by them and have enjoyed working with them and getting the most out of my businesses. Thanks team for being so supportive and look forward to working on new ideas...
Belinda Hargreaves, The Backpacker Group
ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
Amber Tyrrell, Valley Views Glamping
Admin and back office duties have been made into effortless tasks thanks to ResBook...it is easy to work with, fully functional for all parties, and most of all, fun.
Graeme Male, Marchburn Country Lodge
ResBook has enabled us to streamline different booking channel managers and made it much easier for us to take direct bookings.
Trish Delamore, Lavender Hill